The service area at the bike shop I work at is in a state of anarchy. Both literally and figuratively. We just lost our service manager and are trying to pick up the pieces and still keep the boat afloat.
Our service manager, Stump, was in charge of a good deal in the service area. Including, inventory, schedules, and just general managing of everything in the back half of the store. He put in his 1 month notice and was going to be leaving for the west coast on the 1st of August (the week before our super sale where everything in the store is 10% off and the place is crazy!). The owner found a reason to fire him just 3 days shy of his last day.
Being fired was only a happy experience for Stump, he hated being the service manager and hated the whole place after working there for over 5 years. It didn’t seem to effect us much at all at first. But we quickly began to appreciate all the work he had to do as service manager.
Now with anarchy in the back, the three mechanics in town (one is away for vacation before leaving mid-August) have stepped up to fill in the void and take up all the roles Stump filled. I’ve taken to organizing repairs in waiting and dealing with ordered parts, Tats (the new mechanic) has taken to dealing with customers and assuming the outward appearance of service manager, Pretty Boy is doing inventory and scheduling.
While taking these roles on is very stressful especially in such a busy time as it is for us, being the week before our huge sale, it has given me and the other mechanics a good amount of pride. This is our shop now, we run it, we make decisions regarding it. The service area is now a perfect example of how an anarchy works on a small scale. People step up and do what they do best and what they enjoy most. And productivity is increasing because it is our shop now, and our pride is reflected in the work we are doing.
It’s fun, stressful, and an overall good time. I’m the service manager, Pretty Boy is the service manager, Tats is the service manager, we are all the service manager, and really we are all not service manager. We are all busting our ass and stepping up. We expect to get no appreciation from management, but that doesn’t matter to us because the pride we’ve gained in our work is enough.